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• Achievement of Targeted AOP, Gross Margin and SPSF • Responsible for the P&L of the store • Price and promotions running in the stores are clearly displayed / communicated to all customers • Ensure that all consumables are within budget and work towards reducing costs • Ensure that decisions taken are quickly implemented on the ground without losing time • 100% adherence to promo implementation in the store
• Reduce dump, shrink and other losses for the store • Other Source of Income – SOH • Increase margins and minimize expenses • Control inventory level and shrinkage • Mystery Shopping Findings and Improvement • Focus on R1 enrollment and business volume • Adhere to Mockshop guidelines • 100% SOP Implementation and Adherence by team • Ensure Negative Inventory Control • Explaining routine tasks to all team members • Statutory Compliance • Control Attrition • Product knowledge, brand differentiation • Recognize and develop talent • Coach and mentor people as an ongoing process in the team and develop people towards growing to the next level • Net profit for the store. • Increase in talent retention. • Increase in returns per square foot. • Increase in conversion rate • Reduction in number of stock-outs • Target vs. actual customer satisfaction index • Reduction in customer complaint cycle time • Mentor sales assistance through functional, behavioural training and career planning • Update category and store associates on latest development in new product/brands and presentation/selling technique • Productivity enhancement indicated by increased Sales per Employee • Accurate and timely preparation / submission / review of reports - sales, order intake, new orders, profitability to provide inputs for strategic planning
Graduate/Post Graduate
4 to 10 Years
• Communication Skills • Commitment to Excellence • Analytical Skills • Business Acumen • Team Work • Interpersonal Skills • Ownership • Attention to Detail • Operational SOPs • Customer Service • Leadership Skills
