Agency : Illinois State Police
Closing Date/Time: 05/17/2023
Salary: $3,579 - $4,929 / monthly - Anticipated $3,579 - CBA Language Applies
Job Type: Salaried Full Time
County: Whiteside
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 23474
Resumes are recommended to be uploaded to your profile/attached to the application. Please upload transcripts to your application.
(For informational purposes only: Target Title - Telecommunicator Specialist, Req 23476 )
Position Overview
The Telecommunicator Trainee, on an indeterminate shift, participates in an agency-sponsored training program for a period of six to twelve months in Illinois State Police (ISP) telecommunications applications designed to develop familiarization with ISP telecommunications procedures and practices and the usage of two-way radio, computer terminal equipment, and telephone call taking procedures. Excellent communication skills are required. This position includes many employee benefits including health and dental insurance, paid vacation and sick days, and a pension plan. We welcome interested applicants who are up for a challenge and want to be an integral part of public safety.
Job Responsibilities
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Participates in practical and skill development training requiring the use and/or operation of various equipment.
- Receives oral instructions and visually observes the proper methods of equipment use.
- Practices and demonstrates skill levels.
- Performs selected telecommunicator duties in a learning and skills development capacity under the immediate direction of a higher level telecommunicator or supervisor.
- Monitors, transmits, and receives emergency and police radio messages (base to base and base to mobile).
- Operates personal computer to enter and retrieve information through the computer based information network: Computer Aided Dispatch (CAD), Computerized Criminal History (CCH), Law Enforcement Agencies Data System (LEADS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Firearm Owner’s Identification (FOID), Criminal History Record Information (CHRI), Secretary of State (SOS), National Warning System (NAWAS), Emergency Network (EmNet), and ICase.
- Answers and responds to incoming requests for service from the public via telephone.
- Operates a teletype machine to process non-voice communications.
- Receives on-the-job formal and/or informal orientation in training to acquaint the employee with the duties and responsibilities of the telecommunicator position and the interpretation of ISP communications procedures, Federal Communications Commission rules and regulations, and the ISP computer system.
Job Responsibilities (continued)
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Attends classes, listens to instructors, observes visual demonstrations, takes notes, and studies course material.
- Takes quizzes and tests designed to evaluate progress and demonstrate knowledge of the telecommunicator trainee curriculum.
- If the outcome of quizzes and tests indicates the necessity, participates in remedial training.
- Inserts updates into operational manuals. Maintains files, inputs arrests, warnings, and motorist assist documents into a centralized computer database.
- Attends and participates in staff meetings, conferences, workshops, and other activities which provide meaningful learning experiences.
- Performs other duties as required or assigned.
Minimum Requirements
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
Ability to type accurately at a minimum of 30 wpm.
- Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Preferred Qualifications
- At least six (6) months of experience with keyboarding or computer typing.
- At least six (6) months of experience using basic computer systems or software.
- At least three (3) months of experience with obtaining and providing information via a standard telephone or two-way radio.
- At least three (3) months of experience or coursework involving filing or organizing documents, either paper or electronic.
- At least three (3) months of prior full-time or part-time job experience.
- Prior preparation of three (3) or more written documents (i.e. essays, research papers, notes, etc.) during school coursework or other training courses.
Conditions of Employment
- Ability to pass an Illinois State Police background check and drug screening.
- Ability to acquire a valid LEADS operator certificate.
- Requires a clear speaking voice.
- Must be able to work assigned shifts, weekends, and holidays.
Work Hours: Indeterminate
Work Location: 3107 E Lincolnway Sterling, IL 61081-1770
Agency Contact: ISP.JobPostings@illinois.gov
Job Family: Public Safety
AGENCY STATEMENT: The Illinois State Police strives for excellence seeking to be one of the premier policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
State employees wishing to transfer shall submit a Transfer Request form to the Agency Contact listed above during the posting period.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
THE ISP IS A DRUG FREE WORKPLACE
