Position Purpose:
Working as part of a team with individual accountability in defined areas, this position deals with sales operational financial and organizational responsibilities in a highly customer focused way.
Daily interactions are with internal and external customers and staff at all levels within the service centres and the support centre in Australia.
Defined accountabilities and objectives will be agreed as part of the Performance Agreement (PA) process.
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Key Job Activities:- Full function Accounts Receivable including reconciliations.
- Credit control of over 5000 established accounts, high volume collection activity on small and large value invoices.
- Targeted to high volume collection call targets.
- Action and resolve customer invoice queries and disputes and raising credit memos when appropriate.
- Reconciliation of customer accounts re. Journal debits, journal credits, charge backs, debit memos, invoice adjustment notes etc.
- Responsible for generating and transferring accounts to legal status.
- Answer incoming telephone calls and ensure appropriate action is taken relative to each call
- Helping with the accurate posting and allocation of all daily incoming EFTPOS, cheques and credit card payment with remittances onto the customers’ accounts.
- Maintenance and reconciliation of the unallocated cash.
- Respond to all email requests within the agreed timescale.
- Ensure all customers feel satisfied and courteously treated.
- All customer communications to be appropriate in content and accurate.
- Assist with the distribution of the incoming post on a daily basis (if required).
- To perform any other ‘ad hoc’ duties as required.
Experience (EMEAA):
- Demonstrated success and experience in an Accounts Receivable or Credit Control environment in a business-to-business role is essential.
- Experience of working to targets in a demanding role within a busy department.
- SAP experience.
- Proficient in MS Office products Word, Excel, PowerPoint, Access.
- Proficient with computer systems and utilizing Shred-it’s computer system to maintain a database of accounts.
- Strong organisational and interpersonal skills.
- Excellent business communication skills.
- Excellent collaboration skills.
- Excellent follow up skills are essential for timely consistent follow up with existing accounts.
- Maintain a high level of professionalism whilst working with customers.
- Must be accountable and able to work with minimum supervision.
- Proficiency in basic math and accounting skills.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
