HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.
Position 1) Technical Project Manager for Web/Mobile Customer Support Application
RESPONSIBILITIES
Enforce service level adherence, identify process improvements and lead a team to deliver through process dependency and remove people dependency
First point of contact for any service level escalation, P1 incidents in production
Collaborate with onsite teams for regular service releases, hotfixes and patches
Understand the requirements and work with engineering team in Korea and India for impact analysis and work through the release cycle
Identify the design impact for service releases and continuous improvements in technical design to optimize application performance
ADVANTAGE TO HAVE
Customer Service in consumer electronics product domain experience. Specifically in areas of customer service applications
LANGUAGE REQUIREMENT
Mandatory for onsite positions to be fluent in Korean and English languages
MUST HAVE
Experiences/knowledge in JAVA, Jeus/IIS/WebLogic, Oracle, Exposure to any Cloud platform
Proficient understanding of code versioning tools, such as Git
Experiences/knowledge in JIRA / Confluence
Android/iOS app development, Mobile Middleware, Legacy integration
GOOD TO HAVE
Output-based operational experience
Understanding the development process
Checking and operating software quality
Understanding the execution of automation solution sequences
IMPORTANT
Programming, DB skill
DX(Digital Transformation) execution
Working location is Suwon Samsung Electronics (Near Mangpo Station, 수원 망포역 근처)
Position 2) Technical Project Manager for Customer Device Authentication Hub
RESPONSIBILITIES
Enforce service level adherence, identify process improvements and lead a team to deliver through process dependency and remove people dependency
First point of contact for any service level escalation, P1 incidents in production
Collaborate with onsite teams for regular service releases, hotfixes and patches
Understand the requirements and work with engineering team in Korea and India for impact analysis and work through the release cycle
Identify the design impact for service releases and continuous improvements in technical design to optimize application performance
ADVANTAGE TO HAVE
Customer Service in consumer electronics product domain experience. Specifically in areas of customer service applications
LANGUAGE REQUIREMENT
Mandatory for onsite positions to be fluent in Korean and English languages
MUST HAVE
Experiences/knowledge in Java/Javascript, HTML5, Jeus, Apache, Postgres, Exposure to any Cloud platform
Proficient understanding of code versioning tools, such as Git
Experiences/knowledge in JIRA / Confluence
Understanding of OTP concept and security portal
GOOD TO HAVE
Output-based operational experience
Understanding the development process
Checking and operating software quality
Understanding the execution of automation solution sequences
IMPORTANT
Programming, DB skill
DX(Digital Transformation) execution
Working location is Suwon Samsung Electronics (Near Mangpo Station, 수원 망포역 근처)
Position 3) Technical Project/Program Manager for customer service applications(Focusing on analytics platform)
RESPONSIBILITIES
Lead entire program of 6 customer service applications and manage a hybrid team of Korean/Indian project members
Manage various stakeholders and meet expectations from service perspective
Enforce service level adherence, identify process improvements and lead a team to deliver through process dependency and remove people dependency
First point of contact for any service level escalation, P1 incidents in production
Collaborate with onsite teams for regular service releases, hotfixes and patches
Understand the requirements and work with engineering team in Korea and India for impact analysis and work through the release cycle
Identify the design impact for service releases and continuous improvements in technical design to optimize application performance
ADVANTAGE TO HAVE
Customer Service in consumer electronics product domain experience. Specifically in areas of customer service applications
LANGUAGE REQUIREMENT
Mandatory for onsite positions to be fluent in Korean and English languages
MUST HAVE
Experiences/knowledge in jsp, JavaScript, jQuery, html, Java, Jboss, Hadoop /HBase/Hive/PAAS, Tableau, Postgres, HDP 3.1.0
AWS experience, specially AWS RDS
Proficient understanding of code versioning tools, such as Git
Experiences/knowledge in JIRA / Confluence
GOOD TO HAVE
Output-based operational experience
Understanding the development process
Checking and operating software quality
Understanding the execution of automation solution sequences
IMPORTANT
Programming, DB skill
DX(Digital Transformation) execution
Working location is Suwon Samsung Electronics (Near Mangpo Station, 수원 망포역 근처)
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